01 // RESUME
The Resume
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Yassine Emhamed
Program Analyst · IT & Systems Engineering · Digital Operations & Automation
U.S. Permanent Resident (Green Card Holder) · No Sponsorship Required · Eligible for Public Trust Clearance
Professional Summary
IT-trained Program Analyst with a master's degree in IT Engineering and hands-on experience in government CRM operations, digital workflow automation, and business-IT alignment. Proven ability to manage complex programs across enterprise environments, run digital operations end-to-end, and deliver measurable results in cross-functional teams. Founder of a digital services company. Multilingual: English, French, Arabic. Currently pursuing Salesforce Agentforce Specialist certification.
Core Competencies
Systems & CRM OperationsSalesforce CRM administration, workflow design, data quality assurance, platform governance, audit-ready documentation, SharePoint
Process Automation & OptimizationBusiness process mapping, workflow automation, SOP development, bottleneck identification, no-code automation workflows
Project & Program ManagementEnd-to-end program coordination, stakeholder management, timeline planning, risk escalation, Agile, PMP concepts
IT & EngineeringSDLC, systems analysis, platform configuration, business-IT alignment, JavaScript, React, Next.js, .NET, HTML, CSS
Digital & Platform OperationsCMS administration, web deployment, DNS/hosting, domain configuration, email systems, publishing workflow coordination
AI & Modern ToolsAI-assisted workflow design, prompt engineering, automation tooling, Large Language Models (LLMs), generative AI platforms
Strategic PlanningOperational roadmapping, priority management, resource planning, KPI tracking, data-driven decision support
Stakeholder EngagementExecutive reporting, cross-team coordination, community-facing communications, multilingual stakeholder management
Tools & PlatformsSalesforce, Microsoft 365 (Excel, Teams, SharePoint), WordPress, Oxygen Builder, Hostinger, Git, registration systems
LanguagesEnglish (Fluent) · French (Fluent) · Arabic, MSA & Darija (Fluent)
Professional Experience
D.C. Department of General Services (DGS) · Washington, D.C.
Jan 2025 – Present
Program Analyst, Facility Management Division (IT Contractor)
- Manage Salesforce CRM operations across an enterprise environment spanning 900+ public facilities, ensuring end-to-end data integrity, workflow accuracy, and system compliance.
- Design and enforce workflow quality standards: validate documentation, approvals, photos, and invoice evidence before progression and closure at each program stage.
- Identify and resolve complex workflow blockers by isolating root causes, coordinating across internal and external stakeholders, and escalating with full documentation trails.
- Apply structured business-IT alignment: translate operational requirements into clean system actions, consistent documentation, and measurable program outcomes.
- Develop and maintain audit-ready records and activity logs to support compliance reviews, accountability tracking, and executive-level operational reporting.
- Proactively identify process inefficiencies and propose automation or workflow improvements to reduce rework and increase team throughput.
Harri · Remote
Jun 2024 – Dec 2024
CRM Operations Analyst
- Managed CRM platform operations supporting enterprise hospitality clients, maintaining data accuracy, workflow consistency, and system performance across accounts.
- Coordinated digital operations between technical and business teams to ensure platform stability, on-time delivery, and consistent client experience.
- Analyzed CRM data to identify operational gaps and produce structured reports supporting stakeholder decision-making and account growth strategies.
- Supported platform onboarding and configuration for new client accounts, reducing time-to-adoption through clear documentation and hands-on coordination.
- Contributed to process improvement initiatives by mapping existing workflows, identifying redundancies, and recommending automation-ready solutions.
Yassine EmhamedPage 1 of 2
Yassine Emhamed
Program Analyst · IT & Digital Operations
Professional Experience (continued)
Montgomery County Recreation · Wheaton, MD
Oct 2024 – Present (on-call)
Program Director, Community Operations
- Provide on-call program management support during evenings and weekends, overseeing operations, staff coordination, and real-time issue resolution as needed.
- Plan and manage program logistics end-to-end: resource allocation, staff coordination, technology readiness, and participant communication.
- Maintain accurate program records (attendance, registrations, payments) with systematic audits for completeness, compliance, and reporting readiness.
- Troubleshoot real-time operational and technology issues; document resolutions to build institutional knowledge and prevent future disruptions.
KOORALIFE · Remote
Aug 2023 – Jun 2024
Digital Operations & Platform Coordinator
- Coordinated cross-team publishing workflows and operational handoffs across editorial, design, and technical teams to maintain consistent delivery schedules at scale.
- Supported platform stability by tracking operational issues, documenting system changes, and coordinating process improvements following platform updates and releases.
- Monitored content accuracy and digital asset organization; flagged issues proactively to reduce rework and maintain platform consistency across all channels.
ArcaneDot LLC · Remote
Jan 2022 – Present
Founder & CTO, Digital Services & Automation
- Founded and operate a digital services company delivering web development, AI-assisted automation, platform configuration, and IT operations support to small businesses.
- Design and implement business automation workflows for clients, reducing manual effort and improving operational consistency using modern no-code and AI tools.
- Manage full technical stack: domains, DNS, hosting environments, CMS platforms, and email systems with clean configuration tracking and zero-downtime delivery.
- Run client engagements from requirements gathering through delivery: scoping, planning, execution, and stakeholder communication using structured engineering methodology.
ALGO Consulting: National Fisheries Office Project · Rabat, Morocco
Jan 2023 – Aug 2023
Project Operations Coordinator (Government Platform)
- Coordinated delivery of a national government platform by managing task flow, documentation, and stakeholder communication across technical and non-technical teams.
- Translated complex government requirements into executable action plans: meeting coordination, milestone tracking, and timeline discipline across multiple workstreams.
- Validated documentation and data integrity to ensure readiness for delivery milestones in a regulated, policy-driven environment.
Education
Master 2 (M2), IT Methods Applied to Business Mgmt2022 – 2023
Université Côte d'Azur, France · Double Degree
Master's, IT & Network Engineering2017 – 2022
EMSI, Morocco, State-Certified Engineer · IT Methods Applied to Corporate Management
Certifications
- Anthropic AI Certification
Anthropic Academy - Google Project Management
Google / Coursera - Six Sigma Green Belt
- CompTIA Tech+
CompTIA - GitHub Professional
Microsoft / LinkedIn - JavaScript & Web Development
Duke University / LinkedIn - Soft Skills
Honoris - Salesforce Agentforce Specialist
In Progress
Key Achievements & Community Impact
- Founded and scaled ArcaneDot LLC from the ground up, delivering web development and automation services to small business clients.
- Built a humanitarian donation platform after the 2023 Morocco earthquake, integrating payments and automated multi-sheet tracking for worldwide donors.
- Volunteered for two Silver Spring mosques (Masjid Haneefiya America and Imaam Center), redesigning websites and automating prayer times and community messaging.
yassine.emhamed@gmail.comPage 2 of 2