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Apps
DC Rec Centers: Incident Tracker
Paper incident reports became mobile forms with review workflows and automated escalation alerts.
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Primary Impact Metric
Same-Day
Report Turnaround (was 3 days)
01 // SITUATION & CHALLENGE
The Operational Bottleneck
Montgomery County recreation staff were filing incident reports on paper, causing delays, lost records, and no visibility into recurring safety issues across facilities.
02 // ACTION & ARCHITECTURE
Engineering Strategy & Solution
Built a digital incident reporting system with mobile-friendly forms, supervisor review workflows, automated escalation alerts, and a searchable incident history dashboard.
03 // VERIFIED RESULT
Delivered Operational Impact
Report processing time dropped from 3 days to same-day. Management identified 3 recurring safety patterns within the first month that were previously invisible.
Supporting System Visuals
More on IG →
Technologies & Protocols Used
ReactNode.jsPostgreSQLTwilioPower BI